Who we are
Sail Adventures Tours and Travel Ltd, trading as Sail Safaris DMC, is responsible for the personal information described in this notice. Contact us at safaris@sailadventuresafarisdmc.com with privacy questions or requests.
Information we collect
We may collect identity and contact details, nationality and passport information needed for permits or travel services, trip preferences, dietary and accessibility needs, payment and invoice records, correspondence, website-use information and feedback. Website enquiries are stored securely so our team can respond and maintain an appropriate service record. Please avoid sending unnecessary sensitive information through website forms.
Why we use it
We use information to answer enquiries, design and contract journeys, make reservations, arrange permits and transport, take payment, provide in-destination support, meet legal obligations, protect travellers and our business, improve our service and—where permitted—share relevant Sail news.
Who receives it
We share only what is reasonably necessary with the lodges, airlines, ground handlers, guides, permit authorities, payment providers, technology suppliers, professional advisers and public authorities involved in a request or journey. Travel services can require transfers to countries with different privacy laws.
Lawful basis & retention
Depending on the context, processing is necessary to take steps at your request, perform a contract, meet a legal duty, protect vital interests, pursue legitimate business interests or act on consent. Unconverted website enquiries are reviewed for deletion after 24 months; booking, legal, tax, insurance and dispute records may require longer retention.
Your choices
Depending on applicable law, you may ask for access, correction, deletion, restriction, objection or a portable copy, and may withdraw consent for future use. Some records cannot be deleted immediately where legal or contractual retention applies. You may unsubscribe from marketing at any time.
Security & children
We use reasonable organisational and technical measures, but no internet transmission is completely secure. Information about a child should be supplied only by a parent or authorised guardian and only when needed to plan or operate the journey.
Updates
We may update this notice when our services, suppliers or legal obligations change. The review date on this page identifies the current website version.